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Return & Refund Policy

Return & Refund Policy

Thanks for choosing SM Lighting and Bath Design.

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

Goods must be returned within 15 days from sale in the same condition as packaging when delivered.

Special orders, smoke alarms and light bulbs are non-refundable/non-returnable unless defective on arrival, in which case will be replaced.

Defective items without complete set of accessories will be accepted for repair only. Clearance, clear-out and discontinued items are final sales.

Restocking fee of 25% will be charged.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or mail a cheque.

 

Contact Us

If you have any questions on how to return your item to us, contact us.